Your music,
perfectly cased.
Shipping & Return
- Order Processing
All orders will be processed within 3-5 business days (excluding weekends and public holidays) after payment confirmation. - Shipping Methods & Delivery Time
We offer both domestic and international shipping. Delivery time may vary based on destination:
- Domestic: 3-7 business days
- International: 7-21 business days
- Shipping Fees
Shipping costs are calculated at checkout based on your shipping address and selected delivery method. - Customs & Duties
International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Please check with your local customs office for details.
Return & Exchange Policy
- Eligibility
Returns or exchanges are accepted within 7 days of receiving your order. Items must be unused, in original condition, and with all packaging intact. - Non-Returnable Items
Due to hygiene and customization, the following items are non-returnable:
- Customized or special-order items
- Used, damaged, or items not in original condition
- Return Process
Please contact us at [insert your service email] before sending back any items. Returns without prior notice will not be accepted. - Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the product is defective or incorrect. - Refunds
Once we receive and inspect your return, we will notify you of the result. Approved refunds will be processed to your original payment method within 7-14 business days.
For any questions or assistance, please contact our customer service team.
Product Care
To ensure your MuCase products stay in top condition for years to come, please follow these care instructions:
Daily cleaning
- Gently wipe the surface with a soft, dry cloth. Avoid harsh chemicals or abrasive materials.
For leather parts, regularly apply a quality leather conditioner to keep the material supple and shiny.
Storage
- Store your case in a cool, dry place away from direct sunlight and humidity.
When not in use, keep it in its original protective bag or box to prevent scratches or deformation.
Usage & maintenance
- Avoid prolonged contact with water, oil, or other liquids.
- Regularly clean metal components to prevent oxidation or rust.
- For deep cleaning or significant damage, please contact a professional repair service.
With proper care, your MuCase will not only last longer but also remain a reliable companion on every musical journey.
Terms & Conditions
Welcome to mu-case.com. This website (the “Site”) is operated by MuCase (“we,” “us,” or “our”). Please read the following Terms and Conditions (“Terms”) carefully before using any services provided by this Site. By accessing or using the Site, you signify that you have read, understood, and agree to be bound by these Terms.
1. Agreement to Terms
1.1. Acceptance: These Terms constitute a legally binding agreement between you and MuCase. If you do not agree to these terms, please cease using the Site immediately.
1.2. Eligibility: You must be at least the age of majority in your jurisdiction of residence, or have obtained parental or guardian consent, to use this Site and make purchases.
2. Use of the Website
2.1. License: We grant you a limited, non-exclusive, non-transferable license to access and make personal use of the Site.
2.2. Prohibited Conduct: You agree not to engage in any of the following:
2.2.1. Use the Site for any illegal or unauthorized purpose.
2.2.2. Interfere with or disrupt the servers or networks connected to the Site.
2.2.3. Attempt to gain unauthorized access to any portion of the Site.
2.2.4. Reproduce, sell, resell, or exploit any portion of the Site for commercial purposes.
3. Intellectual Property Rights
3.1. Ownership: The Site and all of its content, including but not limited to text, graphics, logos, designs, photographs, and software (the “Content”), are the property of MuCase or its licensors and are protected by copyright, trademark, and other intellectual property laws.
3.2. Restrictions: You may not use, copy, modify, or distribute any Content without our express written consent.
4. User Accounts
4.1. Account Creation: To access certain features of the Site, you may be required to register for an account.
4.2. Your Responsibility: You agree to provide accurate and current information and are solely responsible for maintaining the confidentiality of your account password. You are responsible for all activities that occur under your account.
5. Terms of Sale
5.1. Product Information: We strive to be as accurate as possible in the descriptions, colors, and information of our products. However, we do not warrant that they are completely error-free.
5.2. Pricing and Payment: All prices are listed in USD. We reserve the right to change prices at any time. You agree to pay the price applicable for the products in your order at the time your order is submitted.
5.3. Order Acceptance: We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Your order constitutes an offer to us to buy a product, which is accepted by us only when we dispatch the product to you.
5.4. Shipping Policy: Shipping times are estimates only, and we are not responsible for delays caused by third-party carriers. For more details, please refer to our Shipping Policy page.
5.5. Return and Refund Policy: Our Return and Refund Policy governs the conditions for returning products. For more details, please refer to our Return and Refund Policy page.
6. Third-Party Links
The Site may contain links to third-party websites that are not owned or controlled by us. We assume no responsibility for the content, privacy policies, or practices of any third-party websites.
7. Disclaimer of Warranties; Limitation of Liability
7.1. “As Is” Basis: The Site and its content are provided on an “as is” and “as available” basis without any warranties of any kind, either express or implied.
7.2. Limitation of Liability: To the fullest extent permitted by law, in no event shall MuCase, its directors, employees, or agents be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site.
8. Indemnification
You agree to indemnify, defend, and hold harmless MuCase, its affiliates, officers, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses arising from your violation of these Terms or your use of the Site.
9. Governing Law and Jurisdiction
These Terms shall be governed and construed in accordance with the laws of Hong Kong. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Hong Kong.
10. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will post any changes on this page. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms.
11. Contact Us
If you have any questions about these Terms, please contact us:
Email : info@mu-case.com
Privacy Policy
Welcome to MuCase (“we,” “us,” or “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mu-case.com (the “Site”) or use our services. Please read this privacy policy carefully before using the Site.
1. Information We Collect
To provide and optimize our services, we may collect the following types of information:
1.1. Information You Provide to Us
1.1.1. Account Information: When you create an account, you may provide your name, email address, password, etc.
1.1.2. Order Information: When you make a purchase, we collect your name, billing address, shipping address, email address, phone number, and payment information. Please note that payments are processed through secure third-party payment processors. We do not store your full credit card number.
1.1.3. Communication Information: When you contact us via email (e.g., info@mu-case.com) or other means, we store your contact details and the content of your communications to respond to your inquiries.
1.2. Information We Automatically Collect
1.2.1. Device and Usage Data: When you visit the Site, we automatically collect certain information, including your IP address, browser type, operating system, referring URLs, actions taken on the Site (such as pages viewed and links clicked), and the dates and times of your visits.
1.2.2. Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities to operate the Site, analyze performance, and provide a personalized experience. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1. To Provide and Manage Our Services: To process your orders, manage your account, ship products, and provide customer support.
2.2. For Communication and Marketing: To send you order confirmations, shipping updates, respond to your inquiries, and, with your consent, to send you information about products or promotions that may be of interest to you. You may opt out at any time.
2.3. For Optimization and Analytics: To analyze website usage to understand user behavior and to improve our site design, products, and services.
2.4. For Security and Legal Compliance: To protect the security of our Site and users, prevent fraudulent activity, and comply with applicable legal requirements.
3. Information Sharing and Disclosure
We do not sell your personal information to any third parties. However, we may share your information in the following situations:
3.1. Service Providers: We share necessary information with third-party partners who assist us in our operations (such as payment processors, shipping companies, and marketing platforms) to enable them to perform their services. These partners are obligated to protect your information.
3.2. Legal Requirements: We may disclose your personal information if required to do so by law, court order, or governmental request.
3.3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
3.4. With Your Consent: We may share your information with third parties with your explicit consent.
4. Data Security
We use reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
5. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights:
5.1. Access and Correction: You have the right to access and update your account information.
5.2. Deletion: You may request that we delete your personal information (subject to legal limitations).
5.3. Opt-Out of Marketing: You can opt out of receiving marketing communications from us at any time by using the “unsubscribe” link in our emails.
5.4. Cookie Preferences: You can refuse or delete cookies through your browser settings.
To exercise these rights, please contact us at info@mu-case.com.
6. Children’s Privacy
The Site is not intended for children under the age of 16. We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a child, we will take steps to delete it as soon as possible.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed of our privacy practices.
8. Contact Us
If you have any questions, comments, or concerns about this Privacy Policy, please feel free to contact us:
Email: info@mu-case.com
Lookbook
Coming soon~ ♥
